Refund Policy

Return for Store Credit Only (No exchanges)

Follow the instructions within our return portal above to return eligible items. All requests must be submitted within 7 days of initial delivery. Once submitted, a prepaid return label will be sent via email. Returns must be shipped back within 7 days of return approval date. Please ensure conditions below are met before returning. Sol Vain Miami does not offer complimentary return labels. Once your return has been received at the warehouse, Store Credit in the form of an eGift card will be issued which can be used immediately. Store credit will be issued in the amount of the subtotal only with the label fee deducted. Returns are processed within 24 business hours of being received.

 

In addition, we do not accommodate exchanges for purchases made as we cannot guarantee the item purchased will be in-stock in the size or style desired at the time of processing return. We currently only offer store credit for returns only!

 

Conditions

Security hang tags must be attached to all returned items. Items must be in their original condition, sol vain ziplock bag, and sanitary protection labels in place. Please note that swimwear sold as a set must be returned as a set. If only top/bottom is received, the package will be refused.

 

 IF SANITARY STRIP IS NOT ATTACHED TO SWIMSUIT, THE SWIMSUIT WILL BE AUTOMATICALLY BE REFUSED!

We do NOT accept items that have been worn, abused, altered, soiled, stained, washed, or damaged in any way. Please avoid getting makeup, deodorant, tanning cream, any bodily fluids, and other similar stains on items when trying on. Items received in such condition will be rejected and returned to the customer.

We strongly suggest you do not remove your underwear when you first try on garments until you are sure that the fit and style are to your liking.

We don't offer refunds and order cancellations are not accepted.

Blow out sale items (anything purchase up to 60% off) is not accepted.